Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 2–3 business days, excluding weekends and holidays.

During product launches, promotions, holidays, or periods of high order volume, processing may take slightly longer. If there is a significant delay with your order, KMO Essentials will make reasonable efforts to communicate the update.

Please note that processing time is separate from carrier transit time.

Domestic Shipping

KMO Essentials currently offers standard shipping within the United States.

Standard shipping is $9.90 for eligible orders up to 5 lb. Estimated carrier transit time is approximately 3–4 business days after your order has been processed.

Shipping rates and available delivery options shown at checkout will apply to your order.

Tracking Your Order

When tracking information is available, customers will receive a shipping confirmation with tracking details after the order has been prepared for shipment.

Please allow time for the carrier to update tracking information after your shipping label has been created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible at officialkmoessentials@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

KMO Essentials is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery may be affected by weather, holidays, service disruptions, or other circumstances outside the reasonable control of KMO Essentials.

Carrier delivery dates are estimates and are not guaranteed by KMO Essentials.

Lost, Stolen, or Damaged Packages

If your tracking information indicates a delivery issue, please contact the shipping carrier and KMO Essentials so the situation can be reviewed.

If your order arrives damaged, defective, incorrect, or is missing an item, contact officialkmoessentials@gmail.com within 7 days of delivery. Please include your order number and photographs when applicable.

International Shipping

International shipping availability may vary. If international shipping is available for your destination, applicable shipping options, rates, duties, taxes, and other charges may be presented at checkout.

Customers are responsible for applicable import duties, taxes, customs fees, or other charges unless otherwise stated at checkout.

Questions

For questions regarding shipping or an existing order, contact:

KMO Essentials
officialkmoessentials@gmail.com