Refund policy

Return & Refund Policy

At Knotcho Mama, we value your trust and want you to feel confident in every purchase. If you are not fully satisfied with your order, we’re here to help.

Refunds

• We only refund items customer has received  within 7 business days, if unsatisfied with item.

• If approved, your refund will be processed back to your original method of payment within 5–7 business days.

Exchanges

• We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please reach out to us at Knotchomamaoil@gmail.com within 7 days of delivery.

Non-Returnable/Refundable Items

• Gift cards

• Discounted or final sale items

• Open or damaged products

Questions?

If you have any questions about your return or refund, contact us at Knotchomamaoil@gmail.com