Refund policy

Return & Refund Policy

At KMO Essentials, we take pride in the quality and care that goes into every order. We want you to feel confident in your purchase and are happy to assist if there is an issue with your order.

Returns

Due to the personal-care nature of our products, items must be unused, unopened, and in their original condition and packaging to be eligible for return.

Eligible return requests must be made within 14 days of delivery. Items that have been opened, used, altered, or otherwise cannot be resold for hygiene or safety reasons are not eligible for return.

To request a return, please contact KMO Essentials before sending any product back. Returns sent without prior approval may not be accepted.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order upon delivery. If your order arrives damaged, defective, contains the wrong item, or is missing an item, contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs of the product and packaging when applicable. Once reviewed, we will work with you toward an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

For health, hygiene, and product-integrity reasons, we cannot accept returns of:

• Opened or used hair, body, or personal-care products
• Products that have been altered or are not in their original condition
• Gift cards
• Final-sale items

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or credit-card provider to post the refund to your account.

Original shipping charges are non-refundable unless the return is due to an error by KMO Essentials or the product arrived damaged or defective.

Exchanges

We do not offer traditional exchanges. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery so we can review the issue and determine the appropriate resolution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has shipped.

Contact Us

If you have questions regarding a return, refund, or order issue, please contact us at Officialkmoessentials@gmail.com and include your order number when applicable.